Both USB C Charging ports broken and loose on Acer Chromebook CB514-1H

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simonaylor
simonaylor Member Posts: 1 New User
We have a CB514-1H Chromebook which is just over a year old. It's not been damaged or misused in that time but both of the USB C charging ports are loose to the point of not functioning. The left-hand port has been broken for months but the right-hand one has now stopped working and frustratingly it's just out of the 12 month warranty.

It seems like the ports shouldn't fail this easily, and a few forum searches turn up a similar problem. Has this been addressed by Acer and a solution offered or alternatively is this an easy or inexpensive fix?

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