Games have begun launching invisible/frozen/black/white screen - Aspire VX15

Blahh531
Blahh531 Member Posts: 9

Tinkerer

edited April 2021 in Aspire Laptops

I have an Acer Aspire VX15 laptop, NVIDIA GeForce GTX 1050 and Intel HD Graphics 630, 16gb RAM, Windows 10 64bit, Intel Core i7 7700HQ.

Recently it's begun messing up when trying to launch some games in that it launches them as invisible windows (just shows what was behind them but can't click anything), black/white screen or just frozen. Playing around with F11 or windows+P can sometimes make then want to behave MAYBE or just crash them completely. This issue is affecting games that up until a couple weeks ago with no changes worked perfectly fine. Now most things are unusable and I have to force close them.

I can usually hear the sound playing but a black screen where I can sometimes select options I can't see but it does no good. It's getting worse and worse and I haven't made any changes between when things were working and when things began failing. It's so frustrating because I cannot find any help online. It's just getting worse.

It's actually always done it when trying to launch Epic game launcher and the customer support was no help. Work arounds for that include what I've already mentioned and also switching monitors back and forth till it works, clicking spots as best I can to find other login screens till it opens, and a few others I can't remember.

I can't find what's wrong and it's really frustrating me because while I know I don't have the most powerful setup in the world it's not absolute garbage and I should be able to play the games I could play 2 weeks ago with no issues.


//Edited the content to add model name on title.​​ 

Answers

  • JackE
    JackE ACE Posts: 45,085 Trailblazer
    >>> It's getting worse and worse >>>

    Sounds like throttling due to overheating. What are CPU/GPU  temperatures? Jack E/NJ

    Jack E/NJ

  • Blahh531
    Blahh531 Member Posts: 9

    Tinkerer

    CPU is currently 46C and my GPU is currently 44C

    When I say it's getting worse I mean that more games are refusing to open and that work arounds I had no longer work
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Blahh531,

    Check with powerdrain one time, 

    1)Unplug the AC power adapter.
    2)Press and hold the Power button down until the unit goes off. 
    3)Search for a pinhole on the backside of your laptop, insert a small paperclip in the battery reset pinhole, press and hold it down for 25 seconds. Then release the paperclip and try to turn on the unit and check.​
  • JackE
    JackE ACE Posts: 45,085 Trailblazer
    >>>CPU is currently 46C and my GPU is currently 44C>>>

    Not now. What temps are you seeing when games aren't opening or .while games are unsuccessfully trying to open.

    Jack E/NJ

  • Blahh531
    Blahh531 Member Posts: 9

    Tinkerer

    Easwar said:
    Hi Blahh531,

    Check with powerdrain one time, 

    1)Unplug the AC power adapter.
    2)Press and hold the Power button down until the unit goes off. 
    3)Search for a pinhole on the backside of your laptop, insert a small paperclip in the battery reset pinhole, press and hold it down for 25 seconds. Then release the paperclip and try to turn on the unit and check.​
    I just tried that, it hasn't made an difference