Acer Predator Helios PH315-52 crashing 2mins after any game

Options
rupammandal2
rupammandal2 Member Posts: 1 New User
Hello folks, my laptop is just shy of a year old now. It was running smoothly until all of a sudden it decides to crash 2-3mins in every time I launch a game. It would crash like the image attached, then restart, where the keyboard lights sequence flash for 3-4 seconds and then it restarts again. This loop goes on until I force shut it down by long pressing the power button. I turns on fine after I let it sit/cool down for a few minutes then again the same problem comes back when I launch a game. i have tried on a clean install of windows but the problem persists. I need help, can I claim warranty for this? Thanks in advance.

Answers

  • Coqui13
    Coqui13 ACE Posts: 2,215 Pathfinder
    Options
    sorry rupammandal2 i dont see any attached image? have you tried contacting the local Acer support? have you check Windows updates

    ☑ No trabajo para Acer, soy voluntario.
    ☑ Para cerrar el tema, marque " aceptar como solución" la respuesta correcta que le fue de utilidad.
    ☑ Lo siento pero no se responde a preguntas de manera privada, debe abrir un nuevo tema en el lugar indicado del foro para que pueda recibir ayuda.

    ★★ ACE Pathfinder 2015-2019 ★★