no e mail/complaints

jandanjandan Member Posts: 4 New User
acer does not seem to have a complaints department, does anyone know if they have, as they are refusing to send my laptop back

Comments

  • jandanjandan Member Posts: 4 New User
    As i have not heard from acer, and they are refusing to send my computer back, i have no alternative to take legal action against them,  they have no right to keep a computer that is still in warranty, as we only bought it in January 2021,  and they said the warranty had run out, LIARS,   anyone else having this problem with this scam of a company
  • Acer-MannyAcer-Manny Acer Crew, Knowledge Author Posts: 4,350 Acer Crew
    I am sorry to hear this jandan, unfortunately, the Acer Community is not designed for any complaints, customer service or tech support assistance, this is designed as a peer to peer support community where users help other users with troubleshooting tips and steps trying to help each other with resolving mostly software issues, we as moderators our job is to maintain the forum itself, we have no access to account information or cases history to be able to assist you with this type of request, you will need to contact directly your local Acer support and ask to be transferred to a superior for a claim creation etc. I recommend you calling us instead of email or other types of contacts.

    Support phone and more: https://www.acer.com/ac/en/GB/content/service-contact

    You can contact us via email or 
    Hope it helps,
    Acer-Manny
This discussion has been closed.

Who's Online1.4K

Acer-Erick
Acer-Erick
Acer-George
Acer-George
Acer-Ingrid
Acer-Ingrid
Acer-William
Acer-William
DrewS
DrewS
HACOU_2021
HACOU_2021
jacksparrow26
jacksparrow26
krzkomp
krzkomp
Leostat
Leostat
Mhansen
Mhansen
Nairod33
Nairod33
nigelw
nigelw
NothingToDoHere
NothingToDoHere
RenanVilela
RenanVilela
ronanski
ronanski
slick12321424
slick12321424
Tinu1982
Tinu1982
TommyLee
TommyLee
torchabalzed
torchabalzed
VictorSouza
VictorSouza
+1.4K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We are honored to have Leostat in the Acer Community. With their dedication, support and effort, Leostat has become one of the main collaborators. On behalf of our Acer Community Team and all of our users, we want to recognize and thank you for your dedication!

Total Posts and Comments: 1536

Total Points:4752

Total Accepted Answers: 179

Leostat Community Aficionado