Predator 300 PT314-51 SE - not recognizing 1 TB SSD

randomthought
randomthought Member Posts: 2 New User
edited April 2021 in Predator Laptops
I just purchased the new Predator 300 SE, it's a really nice laptop, and one of the first things I wanted to do is upgrade from the 512 GB SSD to a 1 TB SSD.  The product page indicates the laptop can support 1 TB.  I purchased 2 different SSDs, an SK Hynix P31 gen3 1 TB SSD and a WD Black SN850 gen4 1 TB (just wanted to see if the laptop supported gen4, since CPU-Z shows the GPU as PCIE4). 

I tried both SSDs and while they showed up on the Information page in the BIOS, neither of them were recognized in the Boot Order page or in Windows Setup.  Any thoughts on if there is anything I can do?  I wonder if it just takes some time with a new laptop model to get these kinds of things ironed out.  Thanks!

Thread was edited to add model name to the title


Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,439 Pathfinder
    It might be missing the storage controller driver so both drives aren't recognizeable. Or those new SSDs doesn't have any partition. Try to boot into old ssd and plug one new ssd to see if it has a partition.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • StevenGen
    StevenGen ACE Posts: 12,487 Trailblazer
    edited April 2021
     said:
    I just purchased the new Predator 300 SE, it's a really nice laptop, and one of the first things I wanted to do is upgrade from the 512 GB SSD to a 1 TB SSD.  The product page indicates the laptop can support 1 TB.  I purchased 2 different SSDs, an SK Hynix P31 gen3 1 TB SSD and a WD Black SN850 gen4 1 TB (just wanted to see if the laptop supported gen4, since CPU-Z shows the GPU as PCIE4). 

    I tried both SSDs and while they showed up on the Information page in the BIOS, neither of them were recognized in the Boot Order page or in Windows Setup.  Any thoughts on if there is anything I can do?  I wonder if it just takes some time with a new laptop model to get these kinds of things ironed out.  Thanks!
    Firstly those drives that you have bought should both work as they are the right type of an M.2 NVMe drive, so do what AnhEZ28 is suggesting above first.

    Also, what is your exact Predator 300 SE model e.g. is it the Model Name: PT315-52-7337 (that is the latest) which is a i7-10750H-GeForce RTX™ 2070-SSD 1 x 1 TB? As what I'm suggesting below is for this specific model that is probably the same as yours and this info is from the extensive Acer service manual that specifically recommends the following 1TB NVMe M.2 model/manufacturers drives;

    Interface = PCIe Gen.3x4

    Fast Data Transfer Rate (Mbits/sec, max) = 8Gbits/s

    Suitable - "M-key" NVMe 1TB M.2 drives like the SAMSUNG MZVLB1T0HBLR0000 or WDC N8SP4 SDBQNTY-1T00-1014


  • randomthought
    randomthought Member Posts: 2 New User
    edited April 2021
    Thanks for the help!  The exact model is PT314-51s-71UU, it was just released last week or two on Best Buy. 

    Steps I've taken since is I plugged in each SSD into a desktop with an extra NVME slot and then initialized it with MTBR and formatted it.  I then tried each in with the Predator laptop and it didn't make a difference, they still don't show up as a boot option in the BIOS or Windows setup.  So odd that the SSD would be recognized by a 2 yr old desktop, but not a newly released laptop.

    What would you suggest next?  How do I find what SSD models would be supported?  Look at the Service Manual for my laptop model.  I didn't see it available in the Documents section in Support for my laptop.  Thanks again!