Earphones not getting detected on Predator PH315-51

Hey guys, I am in desperate need of help, recently I updated my Windows 10 and all of sudden after 2 days my Predator PH315-51 stopped detecting earphones/headphones (3.5 mm jack).
Things which I have tried till now but no luck:
1. Reinstalled official Realtek audio driver from acer downloads

No luck
2. Reset Windows 10 settings.
3. Fresh install Windows 10 using Microsoft Win 10 installation tool
4. Tried dozens of Realtek drivers, also tried updating to Microsoft OEM audio drivers using manual install driver from device manager.

Anomaly observed- After installing this driver https://www.realtek.cz/download-driver-nr-454-for-realtek-ALC270-and-Windows10-64bit.html , speaker and earphones both work at the same time, which at least confirms there the audio jack is working fine

Currently I have installed official Realtek drivers for my device and here are some snippets that might give some important details:

Image: https://us.v-cdn.net/6029997/uploads/editor/bo/3yhx3ksjw1ut.png

Image: https://us.v-cdn.net/6029997/uploads/editor/x9/bchwujb92frf.png

Image: https://us.v-cdn.net/6029997/uploads/editor/tc/r88orsxn22q4.png

Image: https://us.v-cdn.net/6029997/uploads/editor/h3/5eojiorp0d45.png

-Model : Predator PH315-51
-CPU : i5:8300H 2.30 Ghz
-GPU : Nvidia GTX 1050 Ti

-Operating system : Win10

Accepted answers

All comments

Leostat

If you start the audio console does it detect the jack being used? (If its not in start it should live under C:\Program Files\Realtek\Audio\HDA ) . Sometimes you have to re-run the exe's in that folder to kick it back into life

ColdFusionX

Leostat said:

If you start the audio console does it detect the jack being used? (If its not in start it should live under C:\Program Files\Realtek\Audio\HDA ) . Sometimes you have to re-run the exe's in that folder to kick it back into life

I tried that as well but didn't work. By any chance do you have factory recovery image for PH315-51 ?

Leostat

I dont im afraid, there should be one inbaked in the drive though if you didnt totally wipe the paritions when you installed

Commodore_1995#

Have you checked in the realtek audio console program?

Image: https://us.v-cdn.net/6029997/uploads/editor/ah/jc9iqzbznq3v.png

ColdFusionX

egydiocoelho said:

Have you checked in the realtek audio console program?

I could not install it from Microsoft store, it appears official audio drivers for PH315-51 do not support Realtek Audio console.

Commodore_1995#

OK! Connect the headset and click on the black icon:
Audio no Win 10 Pro 64bits Acer Community

ColdFusionX

egydiocoelho said:

OK! Connect the headset and click on the black icon:

I've tried this before, nothing happens no matter how many times I click that dot !

Image: https://us.v-cdn.net/6029997/uploads/editor/oh/fsvhltqimnyz.png

Joe9844

Go to Device Manager, look at the hardware id number for the realtek audio chip.

Then download a slightly newer Predator laptop's realtek driver (like Predator PH315-52) and look at the inf file, see if there is your hardware id number present in the PH315-52 driver (which contains premium Waves audio). This is assuming that your PH315-51 laptop doesn't contain a different premium audio (like DTS or Dolby), then you have to try to find a newer laptop with the different premium audio setup.

If your hardware id number is present, then you can install the PH315-52 driver and also download the Realtek Audio Console and also the Waves app from the Microsoft Store. If you are able to install the PH315-52 driver, you can further update it using this method.

https://community.acer.com/en/discussion/588107/if-you-have-realtek-audio-problems-or-want-new-realtek-audio-drivers-follow-this

ColdFusionX

Guys thanks for all the help but it seems something broke from hardware side, I purchased a USB to 3.5mm jack converter and the issue is resolved now. I wonder how the audio jack hardware broke