itro 5 AN515-43-R4C3 AMD Ryzen 7 touchpad does not work

Horeia
Horeia Member Posts: 5 New User
Just got a brand new nitro 5 with Endless OS. After installing WIN10 the touchpad stopped working. I have tried updating the amd chipset, installing the elan and synaptics driver and nothing work. I am ready do quit and ask Amazon for a refund. Need help!!!!

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Horeia

    Did you try F7 or fn f7 ? 
    Accept if its Helpful.   B)
  • Horeia
    Horeia Member Posts: 5 New User
    christy1 said:
    Horeia

    Did you try F7 or fn f7 ? 
    Hi christy1, thats the first thing I tried. 
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon


    Horeia said:
    christy1 said:
    Horeia

    Did you try F7 or fn f7 ? 
    Hi christy1, thats the first thing I tried. 
    Try reinstalling these drivers. uninstall them and restart the computer. 

    Fix Synaptics Touchpad Not Scrolling Issue in Windows 10 - Driver Easy
    Accept if its Helpful.   B)
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,331 Trailblazer
    edited March 2021
    Try pressing alt + f7. Go to settings, devices, touchpad and make sure it is enabled. Check the bios version:

    Try changing the touchpad to basic in the bios!
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