AN515-44 not powering on

Meeaygan
Meeaygan Member Posts: 2 New User
I’ve had this laptop for just over a week and have been using it daily with no problems. The battery is fully charged (blue light is on, not amber), but when I power on the computer, the power light comes on for 1-3 seconds, and immediately shuts off. The screen shows no sign of life, the computer makes no sound, nothing. 
Any idea what could be causing this issue and how I can fix it? Called support and they said to send it in, but they can’t open a new ticket for it due to a network outage on their end, so hoping for a second opinion. 

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