Blackscreen issue on Predator Triton - PT515-52

SuspectWinter67
SuspectWinter67 Member Posts: 7

Tinkerer

edited March 2021 in Predator Laptops
Hi, I'm having some issues with my new triton 500, Predator PT515-52 (RTX2070 super Max-q).

While gaming on it the laptop will suddenly blackscreen. The game is still running in the background, the keyboard is still backlit and discord still works. When this happens I have to force shut down the laptop and do a full battery reset (through the pinhole in the back, while battery is unplugged) in order to make it start up again. If this isn't done the laptop will stay on a black screen upon booting while the RGB is flashing. 
The blackscreen issue seems to only be occuring when the battery is at 100% and the power is plugged in. Thus, the issue doesn't occur if i keep balancing the laptop between 40-100%, quickly unplugging the laptop upon nearing 100%, but this is not acceptable in such a laptop, as I also lose quite a bit of performance upon unplugging.

Things I've tried:
  • Reinstalling the games where this problem occured.
  • Battery reset
  • Updating drivers
  • Installing NVIDIA control center
  • Installing NVIDIA experience
  • Ensuring my laptop is set to Discrete GPU 
Current driver is 461.72

I would love some advice as this is a great laptop that I would love to be able to use as intended.

​​​​​​​​​​​​​​​//Edited the content to add model name on title.​

Best Answer

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Answer ✓
    Hi SuspectWinter67,

    Try to do reset. If the issue persist​ please post the result we will check with other troubleshooting steps. 

Answers

  • Is it possible to change the graphics mode to hybrid in the bios? It seems that it is possible only with an rtx20280. Now, does the problem also occur when playing in windowed mode?
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  • SuspectWinter67
    SuspectWinter67 Member Posts: 7

    Tinkerer

    I am currently trying this. I was able to change the settings to hybrid, but have had one blackscreen before I changed the game setting to windowed.
    However, I was able to tab out of the game to a relatively normal desktop. Upon trying to restart games, I then got an error saying something along the lines of that the laptop couldnt access the grafic card. I had to restart the laptop to again be able to launch games. Upon shutting down the laptop presented me with a bluescreen and the stopp code "VIDEO_DXGKRNL FATAL_ERROR". 

    I will give an update when I've tried windowed play.
  • Does the same problem occur in window mode?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
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  • SuspectWinter67
    SuspectWinter67 Member Posts: 7

    Tinkerer

    No, it doesnt seem to occur when playing in windowed mode
  • OK! Were you able to change the gpu to hybrid mode in the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SuspectWinter67
    SuspectWinter67 Member Posts: 7

    Tinkerer

    Yea, it is in hybrid mode.
    But playing everything windowed dosent seem like a good solution.
  • Try decreasing the display resolution and try playing in full screen again.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SuspectWinter67
    SuspectWinter67 Member Posts: 7

    Tinkerer

    Hi again. First, I want to thank you for all your help and advice!

    However, I do wonder if there is a solution that doesnt reduce the laptops performance. After all, it is fairly expensive which is why Im somewhat hesitant to settling for a solution, which results in me getting less than what I paid for. 
  • Try uninstalling and deleting only the intel video card driver through the device manager and then restart windows. Then, check if the problem still occurs in full screen mode!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Answer ✓
    Hi SuspectWinter67,

    Try to do reset. If the issue persist​ please post the result we will check with other troubleshooting steps. 
  • Predtaor
    Predtaor Member Posts: 1 New User
    I got same laptop with same issue,
    I reinstalled whole system already
    Did registry fixes I found on internet
    I was on 1909 windows
    I was on oldest driver
    I changed all driver to other versions
    But nothing help at all
    And in hybrid mode the Nvidia driver crash, wo u can't play on it too

    In single gpu mode just blackscreen
    I found that the dwm and kernel base.dll crash in background and the Nvidia driver crash to as in hybrid and in single gpu mode


  • @PredtaorDoes the same problem occur installing the drivers provided and optimized by acer?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SuspectWinter67
    SuspectWinter67 Member Posts: 7

    Tinkerer

    @egydiocoelho Sadly, uninstalling the inteldriver did not solve the problem. 

    @Easwar I will try a full reset and post the result here. 
  • SuspectWinter67
    SuspectWinter67 Member Posts: 7

    Tinkerer

    @Easwer Thanks for the help. Resetting the PC and reinstalling Windows solved the problem for me