ACTAB1021 video decoder faulty?

Codfish
Codfish Member Posts: 2 New User
Anyone had any known issues where the BT Sport's App freezes, not only when watching live sports, but recorded stuff? 

Have been working with a BT Sport's App developer and sent them logs from the app but they couldn't get the  level of logging they needed unfortunately.

They have been very helpful, so much so, that they purchased an ACTAB1021 to replicate the issue I and others were having.

They concluded that the fault lies with the tablet and that it's a hardware fault with the video decoder not working how it should.

I can watch live streaming on the tablet using SkyGo and Amazon Video apps, as well as watching Netflix with no problem.

It only seems to struggle with the BT Sport app.

Any suggestions or anyone else having the same issue?