Headphone problem on aspire 7 a715-71g-56eu

benakoab
benakoab Member Posts: 4 New User
in Windows 10
I connect my new headphone (steelseries arctis 3) with a 3,5 combo jack and a window jump up to select what is the device i connected. I only can pick 1 option so i select headphone. That way i can hear in the headphone but windows use the built in mic not the one on the headphone. If i choose the “microphone in” option i can’t hear a thing but the mic does not work eather and windows doesn’t detect my headphone mic eather. All my drivers up to date and can’t find a solution on youtube. Help pls

Answers

  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    @benakoab
    Go to device manager and right click on the highlighted driver and right click on it and uninstall the driver and restart the unit.



    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.
    Click on 'Yes' if the comment answers your question!
  • benakoab
    benakoab Member Posts: 4 New User
    @Jack22 it did not solve the problem. I see your computer detect the mic other than the built in but mine is not. Maybe an other solution?
  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    @benakoab
    Try the below step and check
    BIOS default: power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart​
    Click on 'Yes' if the comment answers your question!
  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    You should select "headset", not headphone nor mic-in.

    Acer does not separate laptop internal mic and headset mic, it will lump them in a single name. Lightly tap your headset mic and if the signal meter jumps, then it is working.
  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    Jack22 said:
    @benakoab
    Go to device manager and right click on the highlighted driver and right click on it and uninstall the driver and restart the unit.



    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.
    Did you try to uninstall the microphone driver which shows in the above picture and restarted the unit and check ??
    Click on 'Yes' if the comment answers your question!
  • benakoab
    benakoab Member Posts: 4 New User
    @jack22 yes i tried to uninstall the drivers but after restart the windows installed them and the problem isn’t gone.

  • benakoab
    benakoab Member Posts: 4 New User
    @Joe9844 my computer is hungarian so i don’t know if a picture would help but here is 1. The only option what “fejhallgató” is headset/headphone so that’s why i wrote headphone. But the problem is that, when i hit ok the laptop still use the built in web cam mic not the one i want. And when i watch the input devices only the web cam mic show up and only that detect sound.
  • Laurens2
    Laurens2 Member Posts: 1 New User

    I have the same issue. Is there any solution yet?

  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    https://community.acer.com/en/discussion/comment/1154157#Comment_1154157

    There is no problem to begin with.

    If you have an acer laptop with a single combo audio jack, you plug in your headset, and you select "headset" --- you are using the headset mic.

    There is no separate headset mic item in the device manager.

    To verify that you are using your headset mic, lightly tap your headset mic, the signal meter (for microphone array) will jump. It doesn't matter that it is called microphone array, you are using your headset mic as you already verified it yourself by lightly tapping it.

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