Battery problem - acer E1 571

Mag3144

I have an acer E1 571 laptop i am having problem with the battery, i don't know if ts hardware or software related. If i plug in the AC adaptor t is the orange light turns on showing that ts charging after some minutes t turn blue showing that the battery if full and i cn use it on battery for 3 hours and some minutes and the orange light will start blinking showing that battery is low. My problem is no matter how i charge charge my battery it indicating 0% even when its full or low, i have tried updating and upgrading my windows 10 OS thinking its OS related buh still nt showing the actual battery percentage, it still remains on 0% 

//​​​Edited the content to add model name on title.

christy1

Hi @Mag3144

1.Flip the computer upside down and then at the bottom of the laptop you will see a small pin 📌hole. Put a small pin inside and press and hold for 30sec. 
2.Try reinstalling battery drivers in device manager.  Hold windows key and x, select device manager, expand battery drivers,right click and uninstall.  Restart the computer. Don't delete any drivers.

christy1

Hi @Mag3144

1.Flip the computer upside down and then at the bottom of the laptop you will see a small pin 📌hole. Put a small pin inside and press and hold for 30sec. 
2.Try reinstalling battery drivers in device manager.  Hold windows key and x, select device manager, expand battery drivers,right click and uninstall.  Restart the computer. Don't delete any drivers.