SF113-31 Swift Laptop Hard Drive Failure

Mick7085

Hello, less than two years ago I purchased a Acer Swift laptop.  Recently whilst using the laptop it automatically went in to a self diagnosis check, locked the screen and then crashed. On reboot it no longer finds the C Drive and its contents!!

I contacted Acer and paid £40 for a recovery USB. Today having tried to use the USB it now comes up with the following:
Error Code: 262150
NAPPHDD.exe auto check fail, contact developer.
My issues are:
1.  The laptop hasn’t had excessive use and don’t know why it’s failed after such a short period of time. 

2.  I’ve since read that this is a common issue with the Swift’s?

3.  Why have Acer charged me £40 for a ‘full recovery USB’ which has also failed to resolve the issue. 

4.  Acer say I can the laptop back at a shipping cost of £50 but again there’s no guarantees?!

5.  Are there any UK based fixes or resolutions to these issues?
6.  Not happy with Acer product, warranty and loss of documents......

Any help, advice and guidance very much appreciated. 

Thanks
Mick

billsey

Which drive size was in your laptop? Some SF113-31 models use an eMMC drive that was soldered to the motherboard, some an M.2 SATA drive in the M.2 slot. The eMMC drives are more prone to failure than the M.2 drives. If you boot to a Windows install flash drive you can use their diagnostic tools to see whether the drive has failed or not. If it has failed than putting a new M.2 SATA drive in and using the recovery image is your best bet to get everything back up and running as it was when you first got it from the factory.

CloudDevelopment

Hi,
Sad to hear about malfunction.

I think you would like to exclude/test hardware failure(burned down SSD-chip) or software failure(e.g. bad windows boot records/etc.). Software-errors you can fix yourself(perhaps with some help).

How did you try to boot the Recovery-Stick? A setting in the bios enabling 'acer-usb-recovery' and 'enable boot menu+shortkey' could be there.

A picture of the screen with the 'error' and steps to boot the usb-recovery can help debug readers of your topic. 

Hope it  helps.

christy1

Mick7085

Sorry to hear that. check with the below link and follow the steps. Also try to do a bios default .>>> power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart​. 

https://www.microsoft.com/en-in/software-download/windows10

CloudDevelopment

christy1 said:

Mick7085

Sorry to hear that. check with the below link and follow the steps. Also try to do a bios default .>>> power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart​. 

https://www.microsoft.com/en-in/software-download/windows10

Good suggestion. Keep in mind that some Switch laptop are provide-from-factory with Windows 10s. Installing fresh Windows with above link is Windows 'home' and not 's'. Some shops can give warranty-trouble if not original Windows version with Acer tools is installed. The recovery-usb should do this in warrenty-correct manner. 

Windows 10 home has more features and posibilities as Windows 10 s mode.

billsey

Which drive size was in your laptop? Some SF113-31 models use an eMMC drive that was soldered to the motherboard, some an M.2 SATA drive in the M.2 slot. The eMMC drives are more prone to failure than the M.2 drives. If you boot to a Windows install flash drive you can use their diagnostic tools to see whether the drive has failed or not. If it has failed than putting a new M.2 SATA drive in and using the recovery image is your best bet to get everything back up and running as it was when you first got it from the factory.