Predator helios 300 2020 laptop random shutdown PH315-53-72E9

Potatoblade
Potatoblade Member Posts: 5 New User
edited April 2021 in Predator Laptops
My laptop is so new its only been 10 days i got it, it just randomly shut down while gaming and a while later after its cooled down i tried turning  it on, and it did but i dont see it charging properly and it shut down again randomly while i was trying to stream my game. and i tried turning it on it didnt , i tried resetting the internal battery by holding the power button for 15 seconds ,and it started working again. it would be of great help is there is something i can do about the charging and random shut downs. 



Thread was edited to add model name to the title


Answers

  • Potatoblade
    Potatoblade Member Posts: 5 New User
    Now both the power lights are blinking and the laptop is beeping when i start a game
  • what is the exact model? example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • Potatoblade
    Potatoblade Member Posts: 5 New User
    It's the PH315-53-72E9 , I called up the acer folks and claimed warranty repair apparently it's an issue with the battery , so disappointed with new acer units having such issues
  • Have you tried to disassemble the laptop to verify that the battery connector is properly seated?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Potatoblade,

    # Try to get the BIOS page.

    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page.
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result.