blue light always ON CB5-312T

DarrenO
DarrenO Member Posts: 3 New User
edited February 2021 in Chromebooks
Hi!  Hoping someone can help.  Just in the last few days, my CB5-312Tchromebook's blue light on the side is remaining ON all the time (sold blue light), even when the lid is closed.  I checked settings and Device>Power>   is set to "sleep" when cover is closed.  Basically, it is draining the battery even when not in use/idle.  What can I do?  Charging seems to still be OK.  TIA

Answers

  • Jack22
    Jack22 ACE Posts: 4,095 Pathfinder
    @DarrenO
    Try to press and hold the power button until it goes off , if still have the issue than remove the charger and press and hold the power and the refresh key together for 30 seconds the blue light should go off. The refresh button is the one in the first row of the keyboard look like a circle like and arrow
    Click on 'Yes' if the comment answers your question!
  • DarrenO
    DarrenO Member Posts: 3 New User
    I had completed the power button option prior to posting my original message. Did not fix.  Completed the power button and refresh key option above and while the computer did shut down, the blue light remained on the entire time.  Still have same problem, as the blue light remains on when lid is closed (suppose to be sleeping).  Ugh.  Anything else to try?  Open to anything.
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Does the light go out if you disconnect the charger as well?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • DarrenO
    DarrenO Member Posts: 3 New User
    The blue light is on all the time. Only when I shut down the Chromebook does it turn off. 
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    I am so sorry to hear this DarrenO, please send me a private message and provide me with the serial number, so I can go ahead and get the message to our support team for follow-up with you. Please keep in mind that I might ask for more little personal information once we are connected via PM for the purpose of the follow-up, also that this Acer community is not a direct portal to our support team or customer service center, we do not offer Acer support to end-user here, this is a peer to peer support forums where Acer users help other Acer users with their questions or troubleshooting inquiries. 

    Note: We will be closing this thread now as we will take it via private messaging etc. 

    Thank you for your interest and participation in the Acer Support Forums.

     

    Regards,

    Acer-Manny

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