Acer Aspire 3 A315-23 automatically restarts

SomeGuy196

Hey Acer People, I am in need of help. I have recently purchased an Acer Aspire 3 A315-23 which works quite alright, but after long hour usages especially on battery usage, the screen starts flickering shuts down, and then boots back up. I was watching YT for around 3 hrs and this problem suddenly occurred. Does anyone else experience this with this exact Aspire 3 model? Would it be overheating? 
Through the ventilation gaps I've also noticed when on battery saving mode the fan is always fully turned off and the fan itself is also quite far from the CPU which may cause cooling problems.

If someone has an explanation for this please post back right away.

Sincerely, @SomeGuy196

billsey

Run one of the temperature monitoring apps to see whether that's it. The CPU temp has to hit 100C to force a shutdown like that. The fan pours cool air into a heat tube that is connected to the CPU and chipset, so it's position can be farther away than you think.

Jack22

@SomeGuy196
Try the below steps

power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.

BIOS default: power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart​

billsey

Run one of the temperature monitoring apps to see whether that's it. The CPU temp has to hit 100C to force a shutdown like that. The fan pours cool air into a heat tube that is connected to the CPU and chipset, so it's position can be farther away than you think.

SomeGuy196

Thank you @Billsey and @Jack22 it was the overheating problem. After monitoring thermals the GPU was at a steady 40 degrees Celsius, but my CPU was the main problem at mid 80s to 90s which explains why it actually shut off.

Thanks again guys, I’ll be sure to give my laptop much more ventilation rather than just keeping it on my carpet.

billsey

Yeah, carpets and blankets can be a real issue because they do such a good job of blocking the vents. Keep on monitoring the temperatures though, it's possible the carpet just made an underlying issue more visible.