Camera not found on Acer Swift SF514-53T

Pooja959799

Image: https://us.v-cdn.net/6029997/uploads/editor/tr/4p8d434q5tej.png

The attached camera on my PC cannot be found. How can I solve this issue?
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System Information

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Time of this report: 2/12/2021, 16:22:18

Machine name: DESKTOP-KJ49D8H

Machine Id: {93942901-4B42-4D19-8A14-975B68BE36DB}

Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Swift SF514-53T

BIOS: V1.05 (type: UEFI)

Processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz (8 CPUs), ~2.0GHz

Memory: 8192MB RAM

Available OS Memory: 8048MB RAM

Page File: 7673MB used, 10615MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 144 DPI (150 percent)

System DPI Setting: 144 DPI (150 percent)

DWM DPI Scaling: UnKnown

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DirectX Database Version: 1.0.8

DxDiag Version: 10.00.19041.0546 64bit Unicode

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Video Capture Devices

Number of Devices: 0

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Accepted answers

Easwar

Hi Pooja959799,

1. Turn OFF the unit.

2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit.

3. You will get a blue screen(Title Choose an option). (Release the keys)

4. Click troubleshoot option.

5. Click on Reset this PC.

6. Go with the option (Keep my files/Remove every thing)

7. Then follow the on screen instruction.

Check this T/S and post the result.

All comments

brummyfan2

Hi,
Switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest for 15mins, reconnect AC adapter and fully charge the battery before start using the laptop, 3 is the reset pinhole in my snip, hope that helps.
Acer Internal Battery Reset - Acer Community

Leostat

It's also worth checking device manager to see if that can 'see' the webcam. Windows 10 has some nifty privacy feature which can make that appear under start - webcam access (I think)

Pooja959799

Leostat said:

It's also worth checking device manager to see if that can 'see' the webcam. Windows 10 has some nifty privacy feature which can make that appear under start - webcam access (I think)

brummyfan2 said:

Hi,
Switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest for 15mins, reconnect AC adapter and fully charge the battery before start using the laptop, 3 is the reset pinhole in my snip, hope that helps.
Acer Internal Battery Reset - Acer Community

Thank you guys I'll try it!!

brummyfan2

Pooja959799 said:

Leostat said:

It's also worth checking device manager to see if that can 'see' the webcam. Windows 10 has some nifty privacy feature which can make that appear under start - webcam access (I think)

brummyfan2 said:

Hi,
Switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest for 15mins, reconnect AC adapter and fully charge the battery before start using the laptop, 3 is the reset pinhole in my snip, hope that helps.
Acer Internal Battery Reset - Acer Community

Thank you guys I'll try it!!

No problem, please let us know the outcome

Pooja959799

brummyfan2 said:

Pooja959799 said:

Leostat said:

It's also worth checking device manager to see if that can 'see' the webcam. Windows 10 has some nifty privacy feature which can make that appear under start - webcam access (I think)

brummyfan2 said:

Hi,
Switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest for 15mins, reconnect AC adapter and fully charge the battery before start using the laptop, 3 is the reset pinhole in my snip, hope that helps.
Acer Internal Battery Reset - Acer Community

Thank you guys I'll try it!!

No problem, please let us know the outcome

I'm afraid it didn't work

Are there any other ways to fix this? Thank you!

billsey

Next step is to go into Device Manager to see if there is an error or warning message anywhere. It sounds like you either won't see the camera listed at all, or it'll be listed but with an error.