Camera not found on Acer Swift SF514-53T

Pooja959799
Pooja959799 Member Posts: 3 New User
edited February 2021 in Swift and Spin Series



The attached camera on my PC cannot be found. How can I solve this issue?
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System Information
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      Time of this report: 2/12/2021, 16:22:18
             Machine name: DESKTOP-KJ49D8H
               Machine Id: {93942901-4B42-4D19-8A14-975B68BE36DB}
         Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
                 Language: English (Regional Setting: English)
      System Manufacturer: Acer
             System Model: Swift SF514-53T
                     BIOS: V1.05 (type: UEFI)
                Processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz (8 CPUs), ~2.0GHz
                   Memory: 8192MB RAM
      Available OS Memory: 8048MB RAM
                Page File: 7673MB used, 10615MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 144 DPI (150 percent)
       System DPI Setting: 144 DPI (150 percent)
          DWM DPI Scaling: UnKnown
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.0.8
           DxDiag Version: 10.00.19041.0546 64bit Unicode

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Video Capture Devices
Number of Devices: 0
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Best Answer

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Answer ✓
    Hi Pooja959799,

    1. Turn OFF the unit.
    2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit. 
    3. You will get a blue screen(Title Choose an option). (Release the keys)
    4. Click troubleshoot option.
    5. Click on Reset this PC.
    6. Go with the option (Keep my files/Remove every thing)
    7. Then follow the on screen instruction. 

    Check this T/S and post the result. 

Answers

  • Hi,
    Switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest for 15mins, reconnect AC adapter and fully charge the battery before start using the laptop, 3 is the reset pinhole in my snip, hope that helps.
    Acer Internal Battery Reset - Acer Community

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    It's also worth checking device manager to see if that can 'see' the webcam. Windows 10 has some nifty privacy feature which can make that appear under start - webcam access (I think)
  • Pooja959799
    Pooja959799 Member Posts: 3 New User
    Leostat said:
    It's also worth checking device manager to see if that can 'see' the webcam. Windows 10 has some nifty privacy feature which can make that appear under start - webcam access (I think)
    Hi,
    Switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest for 15mins, reconnect AC adapter and fully charge the battery before start using the laptop, 3 is the reset pinhole in my snip, hope that helps.
    Acer Internal Battery Reset - Acer Community

    Thank you guys I'll try it!!
  • Leostat said:
    It's also worth checking device manager to see if that can 'see' the webcam. Windows 10 has some nifty privacy feature which can make that appear under start - webcam access (I think)
    Hi,
    Switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest for 15mins, reconnect AC adapter and fully charge the battery before start using the laptop, 3 is the reset pinhole in my snip, hope that helps.
    Acer Internal Battery Reset - Acer Community

    Thank you guys I'll try it!!
    No problem, please let us know the outcome  :)
  • Pooja959799
    Pooja959799 Member Posts: 3 New User
    Leostat said:
    It's also worth checking device manager to see if that can 'see' the webcam. Windows 10 has some nifty privacy feature which can make that appear under start - webcam access (I think)
    Hi,
    Switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest for 15mins, reconnect AC adapter and fully charge the battery before start using the laptop, 3 is the reset pinhole in my snip, hope that helps.
    Acer Internal Battery Reset - Acer Community

    Thank you guys I'll try it!!
    No problem, please let us know the outcome  :)
    I'm afraid it didn't work :( Are there any other ways to fix this? Thank you!
  • billsey
    billsey ACE Posts: 34,519 Trailblazer
    Next step is to go into Device Manager to see if there is an error or warning message anywhere. It sounds like you either won't see the camera listed at all, or it'll be listed but with an error.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Answer ✓
    Hi Pooja959799,

    1. Turn OFF the unit.
    2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit. 
    3. You will get a blue screen(Title Choose an option). (Release the keys)
    4. Click troubleshoot option.
    5. Click on Reset this PC.
    6. Go with the option (Keep my files/Remove every thing)
    7. Then follow the on screen instruction. 

    Check this T/S and post the result. 
This discussion has been closed.