USB Ports Stopped Working Acer E5 Laptop

Yalla
Yalla Member Posts: 2 New User
Hi,
all 3 USB ports on my laptop stopped working.they became unstable and now stopped working at all.
the drivers page on acer.com doesnt seem to have update or drivers for usb to download.
and in the device manager,I can see the USB and PCI controler with an exclamation point next to them.
any ideas on how to fix this?

Answers

  • Jack22
    Jack22 ACE Posts: 3,921 Pathfinder
    @Yalla
    Go to the device manager and uninstall the USB driver and restart the unit


    Click on 'Yes' if the comment answers your question!
  • Yalla
    Yalla Member Posts: 2 New User
    Tried uninstall, and update both didn't work.
    the Roll Back driver under properties is greyed out.

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Yalla
    Try to install the driver from acer site or try to do a factory reset.
    1. Navigate to Settings. ...
    2. Select "Update & security"
    3. Click Recovery in the left pane. ...
    4. Click Get started under Reset this PC.
    5. Click Remove everything. ->just remove my files->Reset.
    6.  
    7. Image result for factory reset in win 10Image result for factory reset in win 10Image result for factory reset in win 10Image result for factory reset in win 10Image result for factory reset in win 10
    Accept if its Helpful.   B)