XB273KGP IPS GLOW... RMA?

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coiakid05
coiakid05 Member Posts: 2 New User
IPS glow? Surely this amount on a black screen cannot be normal? I'm new to IPS so I'm not sure if i should return this or just put up with it. its incredibly annoying though... please help 

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  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
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    coiakid05

    If you are in dark room, reduce the brightness, try to remove all the cables(including the power cable) press and hold the power button for 30 secs. connect the power code and then the other display cable. Isp glow is different from internal bleeding. is it happening while Turing on and off? the below threats will be really useful. 

    https://community.acer.com/en/discussion/563579/acer-nitro-5-an515-51-ips-glowing
    https://community.acer.com/en/discussion/533275/backlight-bleed-or-ips-glow-keep-or-exchange
    Accept if its Helpful.   B)
  • coiakid05
    coiakid05 Member Posts: 2 New User
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    Hello and thanks for your comment.. ok I have tried all of the above and the problem still persists. But yes the glow in the four corners is still there when the monitor turns on and off. In fact it was when I turned my monitor off for the first time I noticed it. Even when the brightness turned all the way down the level of glow doesn’t seem to change and it is somewhat distracting when gaming especially when going into dark scenes.... i’ve only owned the monitor for four days.
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
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    coiakid05 said:
    Hello and thanks for your comment.. ok I have tried all of the above and the problem still persists. But yes the glow in the four corners is still there when the monitor turns on and off. In fact it was when I turned my monitor off for the first time I noticed it. Even when the brightness turned all the way down the level of glow doesn’t seem to change and it is somewhat distracting when gaming especially when going into dark scenes.... i’ve only owned the monitor for four days.

    I guess you will have to contact acer support my friend. looks like its abnormal and hardware. check the link below. 

    https://www.acer.com/worldwide/
    Accept if its Helpful.   B)
  • billsey
    billsey ACE Posts: 32,024 Trailblazer
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    It's possible the backlight shielding isn't seated fully all the way around, causing excess bleed, but I would be surprised to see all four corners doing about the same.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Aneadiel
    Aneadiel Member Posts: 1 New User
    edited November 2021
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    Got my monitor today and got same exact problem, @coiakid05 do you have quote from tech support?
    EDIT: my model is same as OP - XB273KGP