Nitro 5 Won't Turn on AN515-54-56ML

Steverossi82
Steverossi82 Member Posts: 4 New User
edited February 2021 in Nitro Gaming
Hi Folks, 
I have a new Nitro 5 (AN515-54-56ML) that was running great - I closed the lid to put it to sleep and now it won't turn on. I looked through these forums and tried the power drain (no pin hole on this model) and held down the power button for 15 secs and then tried to plug in - no go. 

I spoke to customer service and they are sending me a shipping label - wondering if there is anything else to try before I ship it in and lose my laptop for a month. 

Thanks in advance!

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Hi Steverossi82
    When you connect the charger. is it showing any light on the side of the unit? is the charger working?
    * check if the charger is warm
    *check with different wall outlet or check with different charger from the near by store. you dont have to buy a new charger but try to check with it.
    * if still there is no light on the unit when charger is connected. then its a hardware issue on the unit itself. so without option we have to send it for service. 
    Accept if its Helpful.   B)
  • Steverossi82
    Steverossi82 Member Posts: 4 New User
    Thanks - yes, when i connect the charger the light glows and it seems to charge. the charger is not warm (at least not abnormally so?)
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Thanks - yes, when i connect the charger the light glows and it seems to charge. the charger is not warm (at least not abnormally so?)
    When the charger is connected and when the unit was turned on. how many lights do you see. like orange or blue lights?
    Accept if its Helpful.   B)
  • Steverossi82
    Steverossi82 Member Posts: 4 New User
    2 lights - the battery is charged so both blue. when connected the charge light remains on. when I press the power button, the HDD light turns on momentarily and then shuts off. 
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    2 lights - the battery is charged so both blue. when connected the charge light remains on. when I press the power button, the HDD light turns on momentarily and then shuts off. 
    Looks like its an hardware issue and has to be services. 
    Accept if its Helpful.   B)
  • Steverossi82
    Steverossi82 Member Posts: 4 New User
    ok thanks so much