Acer just why? Touchpad problems. nitro 5 an515-51

John16

I'm trying to contact acer to report a problem before it burns my house down. My mousepad has recently stopped working and got burning hot exposing battery to heat that could lead up causing it to combust or expand and become unstable. I'm out of warranty and i get transferred to probably some scammers that probably wants to steal my info and put malware on my computer they said my computer driver were outdated but their are NOT OUTDATED and its a hardware issue not driver etc.  How do i contact a manager or acer them selves instead of third parties?
Acer nitro 5 an515-51

batmalin

Thy tnis - https://www.acer.com/worldwide/support/
We are users here.

Manny-Acer_Retired

John16 said:

I'm trying to contact acer to report a problem before it burns my house down. My mousepad has recently stopped working and got burning hot exposing battery to heat that could lead up causing it to combust or expand and become unstable. I'm out of warranty and i get transferred to probably some scammers that probably wants to steal my info and put malware on my computer they said my computer driver were outdated but their are NOT OUTDATED and its a hardware issue not driver etc.  How do i contact a manager or acer them selves instead of third parties?
Acer nitro 5 an515-51

I am so sorry to hear this John16, please send me a private message and provide me with the serial number, so I can go ahead and get the message to our support team for follow-up with you. Please keep in mind that I might ask for more little personal information once we are connected via PM for the purpose of the follow-up, also that this Acer community is not a direct portal to our support team or customer service center, we do not offer Acer support to end-user here, this is a peer to peer support forums where Acer users help other Acer users with their questions or troubleshooting inquiries. 

Note: We will be closing this thread now as we will take it via private messaging etc. 

Thank you for your interest and participation in the Acer Support Forums.

 

Regards,

Acer-Manny