Info: i5 9300H CPU, GTX 1650, 8GB RAM Windows 10 Home, bought device in July 2020
Problem: Before, on connecting to the headphone jack , RealTek Audio Console popup would come and on confirming it the headphones would play audio. Since 30 Jan 2021, when I connect the headphone, the popup appears but after confirming it, audio only plays from speakers. I cannot change output to headphones from settings only option available is "Speakers(R) Realtek Audio" . In the sound manager, the headphones show to be not plugged in, so I cannot enable/disable it.
On contacting acer support I was told to update my BIOS, and realtek drivers and then, do a reset of the system. As instructed, I did reset it, but surprisingly the problem is there. When I thought my jack is faulty, it works perfectly on using it with a Ubuntu live usb.
I cannot find any other solution online.
What should I do?