Acer Aspire A515-56g with Intel Wi-Fi 6 AX201 slow wi-fi

segato
segato Member Posts: 4 New User
Brand new laptop , wi-fi is very slow. On my old laptop and phone everything is fine speed is more than 200 mb/s, on this one it doesn't exceed 25 mb/s. Driver is updated. I spent few hours with advanced settings trying different configurations, 2.4Ghz and 5Ghz, reading forums but it didn't help. Any idea how to fix it ?

Best Answer

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Answer ✓
    Immediately return it to the vendor/seller as defective for a refund or exchange before the vendor's returns policy period expires. Usually only a few weeks. So don't delay because ACER warranty repair will take longer. Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Open Device Manager. Click network adapters folder. Right click wifi adapter properties. Click advanced tab. Click preferred band. First try changing it to 2.4GHz band. Test speed. If still slow, change it to 5GHz band and test again. Jack E/NJ

    Jack E/NJ

  • segato
    segato Member Posts: 4 New User
    Thanks for answer , I tried already. I was checking all configurations in advanced settings but nothing helped. I really don't know what to do now
  • try uninstalling and deleting the driver through the device manager.
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  • segato
    segato Member Posts: 4 New User
    Done before, drivers from  Intel. All that ***** sounds like a joke, Im so tired trying to fix it. It's a brand new laptop , 900GBP, It shouldn't happen. Any other ideas?  Thanks for help guys
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>Brand new laptop , wi-fi is very slow>>>

    Was this slow immediately after the out of the box setup? "Immediately" means no more than an hour or so after you got it up and running? Jack E/NJ

    Jack E/NJ

  • segato
    segato Member Posts: 4 New User
    Yes , immediately. First web pages and youtube were loading slower. I just didn't expect any problems and I run speed test after few days
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Answer ✓
    Immediately return it to the vendor/seller as defective for a refund or exchange before the vendor's returns policy period expires. Usually only a few weeks. So don't delay because ACER warranty repair will take longer. Jack E/NJ

    Jack E/NJ