troubleshooting sound problems

Golferbrill
Golferbrill Member Posts: 1 New User
I have a freind that just got an acer laptop. She can hear sound from email and videos but when she gets on the hangout for Gmail she can't hear anything. I can hear her when she speaks but she can't hear me. Any suggestions.

Answers

  • Tabbiekatz
    Tabbiekatz Member Posts: 760 Mr. Fixit WiFi Icon

    Certain applications have their own sound settings. If she can hear the 'windows chime' when the computer boots up, then the sound card and speakers are working fine. I would look in the programs that she is using to see if there are any separate audio settings.

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