Downloaded drivers from Acer site devastated my Nitro 5- what now?

Lancedog
Lancedog Member Posts: 1 New User
edited January 2021 in Nitro Gaming
Before I start- I sent my laptop to be repaired as it is under warrenty.

Bought new Acer Nitro laptop in August. Speakers stopped working completely 2 weeks in. I did the usual update drivers and uninstall and all that *****. Nothing worked except connecting to bluetooth speakers. I decided this was good enough and lived with sound coming thru my Google Home. Eventually that option ceased to work (on the computer's end). Fast forward to today, microsoft support directs me to acer site and realtek drivers for my specific laptop. I let realtek attempt to install drivers- instant blue screen. I try to restart normally

in safe mode

to a past update/system save 

The reset option where files are saved

 reformat the whole comp and delete everything

Nothing works. Computer goes thru the processes and eventually hits a blue screen or says it can't finish the process. After a while my computer couldn't even do anything. It would start, go to BSOD, restart, BSOD, and so on. I ended up shipping comp today to Acer since it is under warrenty.

This all happened today.

How could this happen? How could realtek drivers totally destroy my comp? What will be done to get it back in order? Does it sound like my computer is salvagable? I didn't have anything rrally important saved so recovering my files isn't an issue.



Answers

  • sri369
    sri369 ACE Posts: 2,823 Pathfinder
    Are your documents all backed up? I hope they are.

    One option to go is to create a USB bootable windows stick, and use it to clean install windows (not repair, as a new installation wiping out old one).
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  • CloudDevelopment
    CloudDevelopment Member Posts: 12

    Tinkerer

    Hi,

    1. Did you try a Windows-Factory reset? Make sure you choose the most thorough options regarding resetting and wiping data.
    2. After that, use good passwords for your new user-accounts, (re)flash the bios and reset the bios to 'factory' settings.
    3. Make sure everything is up-to-date trough Windows-update. This should also include drivers and driver updates.
    4. Take a good look at your Acer-Product-Page that is relevant to your device, and download any 'tools' from the 'support-driver-download' page that is relevant to your device.
    Read the manual of your 'Google-device' that your trying to connect trough Bluetooth as well.

    Hope this comment helps getting a 'clean' and 'reset' state for your Acer device you'r trying to connect with your 'Google home' device trough Bluetooth-technology.

    Kind regards,


  • CloudDevelopment
    CloudDevelopment Member Posts: 12

    Tinkerer

    Hi,

    1. Did you try a Windows-Factory reset? Make sure you choose the most thorough options regarding resetting and wiping data.
    2. After that, use good passwords for your new user-accounts, (re)flash the bios and reset the bios to 'factory' settings.
    3. Make sure everything is up-to-date trough Windows-update. This should also include drivers and driver updates.
    4. Take a good look at your Acer-Product-Page that is relevant to your device, and download any 'tools' from the 'support-driver-download' page that is relevant to your device.
    Read the manual of your 'Google-device' that your trying to connect trough Bluetooth as well.

    Hope this comment helps getting a 'clean' and 'reset' state for your Acer device you'r trying to connect with your 'Google home' device trough Bluetooth-technology.

    Kind regards,