why does my PredatorSense keep disabling? PH315-53-79CQ

Bluebob

unit is: Predator 300 PH315-53-79CQ

Upon initial setup, PredatorSense was not activating when the PredatorSense key was pressed. I subsequently found it to be "disabled" in services, so I switched it to "manual" and rebooted resulting in it working perfectly, but upon a second reboot, it was not functioning and I found it once again "disabled" in services. This pattern was repeated every time I reset it in services. I called tech support and was advised to remove and reinstall PredatorSense which I did but doing so had no affect. I was then advised to reset the computer to factory default and start from scratch. This seemed to solve the problem so I started reinstalling programs testing that PredatorSense was working after each installation. All was well until I reinstalled "Steam" , at that point, PredatorSense again became "disabled" in services and had to be reset every time I turned the computer off and on again. As an experiment, I uninstalled steam but this had no affect. Could steam's apparent effect on this just be a coincidence?

I have AVG installed and I see that Norton is also installed as a free trial. I'm wondering if this arrangement could have something to do with it? I don't know what to make of this.

any thoughts or suggestions would be appreciated.

thanks

pulkitking24

try installing predator sense  software again 

pulkitking24

try installing predator sense  software again 

Bluebob

Thanks for your response pulkitking24, that's what tech support told me as well but what they didn't tell me was I needed to reboot the computer between removing the old copy and installing the new one. Doing that made all the difference.
thanks again.