i need help i recently wiped my device now nothing works as intended aspire z5700

shannondavies

hello can I get some help I have wiped my windows and now I cant get the touch portal to work it just say my pc doesn't have acer touch monitor but I can still use my touchscreen I am confused I have tried to contact acer but there automated bs chat just ends my call they are no helpful what so ever

Leostat

The most likley reason is its missing a driver, opern device manager, and look through for any yellow triangles. you are able to get drivers from the acer support site at https://www.acer.com/ac/en/GB/content/support

Whats the device make / model?

shannondavies

its an aser aspire z5700

shannondavies

there is no acer touch monitor driver in there that is whats stopping me from using the touchportal

Leostat

I think this is the support page for the machine:
https://www.acer.com/ac/en/ID/content/support-product/2455;-;

Try installin the acer updater see if that can pull in all the drivers it needs

shannondavies

I have the acer updater there nothing in it

Leostat

Darn it! In device manager under input devices is the touch screen listed? If not, show hidden devices, and if that doesnt work, try adding it as a legacy device.

If we can get the device type we may be able to dig up a drive for you Or if you have the install disk that came with the machine it would be on there as well

shannondavies

I don't have an input device part in device manager

shannondavies

i also don't have the disk anymore

Leostat

Appologies human interface devices, may be something like HID Screen or HID Touch like the below image:


If you double click it and try updating the driver from online first, if that doesnt work, check to see if there is a make / model of it in the details, and share the hardware ID's / instance path

shannondavies

there is nothing that has  screen or touch screen in there

Leostat

What is there? Without the device ID it will be hard to get back

Commodore_1995#

despite not using the program, it is possible for the driverbooster to find the correct driver.

billsey

Likely what you need to download and install is the chipset driver. That will install the drivers for the underlying stuff that creates the USB ports internally that the touch screen uses.

Commodore_1995#

Also check if the DRIVERBOOSTER finds the corresponding driver.