Aspire A515-56: Trust Wireless Keyboard with mouse constantly "swallows" key presses

PeterSwo
PeterSwo Member Posts: 9

Tinkerer

I connected a Trust Ximo Wireless Keyboard with Mouse (# 21132) via USB.
  • The keyboard constantly "swallows" key presses.
    In particular after a short or long period of non-use the wireless connection is disrupted. It is then difficult to "get the keyboard to write" again. 
  • This happens even with <1 m distance to the receiver, and in several different applications and text input situations (for example, password entry) 
  • Batteries have already been replaced several times. 
  • The receiver was operated as a test on the different USB interfaces available (USB 2, USB 3.0) 
  • The USB charging function was also switched off as a test when the notebook is switched off to prevent the batteries from discharging quickly.
Does somebody has any idea?

Answers

  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    Test it on another laptop to make sure the Ximo is not defective. Jack E/Nj

    Jack E/NJ

  • PeterSwo
    PeterSwo Member Posts: 9

    Tinkerer

    Hi Jack,

    I checked the Trust DeskSet connected to an older Aspire VN7-571G, it's working without any issues.
    I also uninstalled and installed it again on my brandnew Aspire A515-56. The issue persists.
    Suspect the main difference is on the A515-56
    • the aluminum casing 
    • a different USB hub hard- and firmware
      Any idea how to proceed?
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    Is the VN7 also on Win10? Jack E/NJ

    Jack E/NJ

  • PeterSwo
    PeterSwo Member Posts: 9

    Tinkerer

    Yes, both are on Win10 2004.
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    What happens when you press FN+F7 to turn off the touchpad? Jack E/NJ

    Jack E/NJ

  • PeterSwo
    PeterSwo Member Posts: 9

    Tinkerer

    Switching off the touchpad doesn't change the observed keyboard behavior, unfortunately.