Acer Predator Helios 300 PH315-53 (GTX 2060) not turning on.

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RenatoBarreto
RenatoBarreto Member Posts: 1 New User
Hello everyone!
So, I purchased this laptop not even a month ago, and I was playing Payday 2 with some friends (connected to the charger) when all of a sudden it just shut down.
I tried to turn it back on but nothing happened,  except the turbo button and the lightbulb led symbol turning on for a couple of seconds, and the charging led also lights up if it's connected to the charger. I tried the battery reset by pressing the power button for 12 seconds but the issue remains unfixed. Can anyone help me with this?