My laptop gets shut down while playing games when plugged in, could you help fix it? Nitro 5

amangupta
amangupta Member Posts: 2 New User
edited January 2021 in Nitro Gaming
This issue is seen only when plugged in, and when I checked for small switch in the Ram compartment, it is missing

Answers

  • amangupta
    amangupta Member Posts: 2 New User
    It is an Acer Nitro 5
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Is it just turning off instantly, or initiating a shutdown?

    If you goto start -> event viewer -> windows logs -> system -> filter (right hand side) -> include event ID's and enter
    1074,6008

    It will show you the telemtry about the shutdown, does windows think its unepexted (red !) or normal (white i)

    What are the temps of the laptop, and what is the battery like when this happens?

    (My two thoughts are something with the power delivery, or something with temps)