brand new Acer Nitro 5 AN515-54 won't work !!

Polyp
Polyp Member Posts: 2 New User
Hello All, 
I'm hoping to get an opinion on this Acer Nitro 5 laptop. We bought it for my daughter's Christmas present from Currys PC world.
Whenever she tries to play a game on steam after about 5 mins it goes to black screen (keyboard lights still on) or this scrambled screen with horrible noise. After turning off it doesn't always want to turn on again. It happens everytime she tries to play a game.
Currys are not very helpful because it is beyond 30 days. We bought it on 27th Nov to be organised for Christmas but it wasn't opened until Christmas Day. This problem occured from day 1.
Currys told me to reset to factory settings but it still does it.
 Do any of you Acer experts have any idea what might be wrong with it?  It is totally unusable at the moment.  I have searched around but can't seem to find anything helpful.
many thanks
P

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