Predator Helios 300 Not have Bluetooth?? PH315-52

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AerialKingz
AerialKingz Member Posts: 7 New User
edited January 2021 in Predator Laptops
So my friend and I both have the same Predator PH315-52 Predator Helios 300.  His has bluetooth and mine doesn't same specs for everything.  Is there any reason why my laptop wouldn't have bluetooth but his does?

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  • Commodore_1995#
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    All ph315-52 models have bluetooth:

    Have you checked in the device manager?
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  • AerialKingz
    AerialKingz Member Posts: 7 New User
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    All ph315-52 models have bluetooth:

    Have you checked in the device manager?
    Yes I have.  This is what mine looks like.


  • AerialKingz
    AerialKingz Member Posts: 7 New User
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    Anyone have any ideas on how to fix this??
  • Joe9844
    Joe9844 Member Posts: 550 Seasoned Specialist WiFi Icon
    edited January 2021
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    No bluetooth in device manager usually means you either disable the bluetooth using your laptop's RF kill button (using a Fn key) or that there is something wrong with the RF kill button (it's stuck).
  • Commodore_1995#
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    Click in network adapters:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AerialKingz
    AerialKingz Member Posts: 7 New User
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    Joe9844 said:
    No bluetooth in device manager usually means you either disable the bluetooth using your laptop's RF kill button (using a Fn key) or that there is something wrong with the RF kill button (it's stuck).
    I don't see any button that has a kill switch for bluetooth on the keyboard??
  • AerialKingz
    AerialKingz Member Posts: 7 New User
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    Click in network adapters:

    Here's what I'm showing.


  • AerialKingz
    AerialKingz Member Posts: 7 New User
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    Also this is what happens when I try to access the bluetooth options.
  • AerialKingz
    AerialKingz Member Posts: 7 New User
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    Do I need to reinstall the drivers somehow? 
  • Commodore_1995#
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    If this problem occurred after some windows update, try to restore it to a date before the problem arose. If no restore points are available, try reinstalling windows by pressing alt + f10 before the acer logo.

    If the problem still occurs, turn off the computer, disconnect the power adapter, press the power button for 12 seconds and leave the laptop off for 20 minutes.

    If the problem still occurs, take the laptop apart, verify that the wireless network card is connected correctly, and also check the auxiliary and main cables.
    https://www.youtube.com/watch?v=HARpV3_MyI8
    https://www.youtube.com/watch?v=VBV_y2cyzHI&t=42s

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)