Why do USB devices always disconnect and reconnect? (PH317-53-716G)

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HerrGopher
HerrGopher Member Posts: 1 New User
Hello Experts, 

Many times, e.g. when I try to copy from one external HDD it freezes after a while and it either continues or disconnects all the USB devices at the same time (either the keyboard and mouse that is connected on USB-C through a converter), then 1-2 seconds later it reconnects everything. When I forget to disconnect external drives on reboot Windows usually forces to fix them. If I connect any external drive it tells that there is something wrong with it and asks if I want to fix. Although when I say no and open the drive it seems to work properly. But the issue when I try to do bigger tasks is occuring. 

Do you have idea what I can do? BIOS is up to date I just got my laptop back. Windows is legit and installed 1 month ago. I tried to download the drivers from Acer directly, it didn't help. Although I didn't find any USB driver. 

I don't know if it is related to this issue but when playing GTA Online I always lose the session (it tells for each player thet they left).

It there any way or appication I can test what causes the issue? 

Thank you in advance!