G3-571-77QK: Charger Connecting and Disconnecting for Predator Helios 300

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eetle35
eetle35 Member Posts: 22 Networker
edited January 2021 in Predator Laptops
Hello everyone, I've had an issue for a bit that I wanted to solve. I have a 2017-2018 Predator Helios 300, model G3-571-77QK, and recently, when plugged in, the charger keeps connecting and disconnecting, along with the annoying noise when it disconnects and reconnects. Is there anyway to fix this? I tried resetting the battery, which did not solve the issue.


[ Title edited to add the name of the product]

Answers

  • bobbobbob
    bobbobbob Member Posts: 1 New User
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    I'm having exactly the same issue with the same model "G3-571-77QK".
    Things I tried but didn't work:
    1. Using a different adaptor
    2. Uninstalling/Reinstalling battery driver
    3. Resetting internal battery
    4. Pressing and holding the power button for 1 min
    5. Removing all external USB
    6. Changing battery setting on control panel
    7. Disconnecting the charger and letting the laptop battery drain to 0 and then recharging it
    ..
    but none of them worked, which is quite upsetting.
    This particular problem happened once before and last time it resolved itself after a day, but this time the problem persisted longer than I expected.
    Plz let us know if there's something wrong with the model and any help would be appreciated.
  • Ro46
    Ro46 Member Posts: 86 Troubleshooter
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    It seems like a hardware issue, I would take it to a repair center.