Laptop ram won't fit into 2nd ram slot Aspire A515-52

aquinn39

My younger brother recently bought some new RAM for his Acer Aspire A515-52 laptop. The new RAM is 2400 MHz DDR4 8gb just like the RAM that laptop came with. Upon trying to insert the new RAM, however, we noticed that one side of it would not go all the way in. We then tried the original RAM that laptop came with in the slot for we were trying to put the new RAM in, and the original RAM would not fit either. Upon further inspection of the RAM slot, we found that there was a small bit of plastic or metal inside the far left of the slot that sticks out slightly, preventing the left side of the RAM from going all the way in. Note that I am not referring to the metal arms that hold the RAM down, those are working fine.

I have attached images of the issue below.

Any help would be greatly appreciated.

brummyfan2

Hi,
Yes, it looks like some damage on the slot, don't force the memory module, I would suggest you to get it fixed under warranty, if you are out of warranty period either get it checked at a local repair shop or use only the working slot because changing the motherboard may be more expensive, anyway, contact Acer support centre in your region, they may be able to help you find a service centre near you.
Acer Worldwide - Select your local country or region

aquinn39

Hi brummyfan2,

Thanks for the swift response - we've solved the issue now by managing to get the bit of plastic out of the RAM slot.

brummyfan2

Hi,
Yes, it looks like some damage on the slot, don't force the memory module, I would suggest you to get it fixed under warranty, if you are out of warranty period either get it checked at a local repair shop or use only the working slot because changing the motherboard may be more expensive, anyway, contact Acer support centre in your region, they may be able to help you find a service centre near you.
Acer Worldwide - Select your local country or region

aquinn39

Hi brummyfan2,

Thanks for the swift response - we've solved the issue now by managing to get the bit of plastic out of the RAM slot.

brummyfan2

Nice work, well done 👍👏