Cannot access pictures from old account on Chromebook where password was forgotten

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bessie7881
bessie7881 Member Posts: 2 New User
edited November 2023 in 2020 Archives
How can I access photos from my chromebook after i could not remember password and have to change it. I know have two log in accounts and one I cannot access with photos.

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  • billsey
    billsey ACE Posts: 32,304 Trailblazer
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    You have to connect with Google the get the password reset, so you can login with that account.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • bessie7881
    bessie7881 Member Posts: 2 New User
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    You dont understand, I was able to reset a password as a guest user,  however, getting into the user account as the primary user whose password I forgot, does not allow me to access the photos under that account, 
  • billsey
    billsey ACE Posts: 32,304 Trailblazer
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    Exactly, you have to be able to log in to that account, and the best way to do that is to go through the process of resetting that password so you can log in. That involves using the password reset process Google provides.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.