swift sf314-52 boot/logon issue

If anyone is able to give me any help on this at all I would be so grateful.

Basically my laptop (running Windows 10 btw) froze, so I rebooted it. But on starting up it opened to a blank login screen that has the date and time but nowhere to enter login info. No key combinations work to farther the process.

I tried every single option available to me from the logo screen on this link:
https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/

Shift restarting does not open advanced start up options. Interrupting windows 10 boot process 3x or more times does not open it either.

I can't get past the blank login screen to access start menu or command prompts.

The most I got was holding down f2 on startup opened a setup utility screen but I couldn't do anything useful from there.

Nothing I have tried opens any troubleshooting or advance startup options.

I can hear the fan running when I turn it on but am not sure if I can hear any other startup noises because of the fan noise.

Please help!

Accepted answers

HeatherL

The drive itself was bad. I was able to pull some data off by connecting it to a PC before it completely failed. I did luckily have a backup file, and bought a new hard drive so everything is up and running again. Thanks!

All comments

brummyfan2

Hi,
You could try a battery reset, switch off the laptop and disconnect from mains, follow the instructions in the video, leave the laptop to rest for a while, reconnect the AC adapter and fully charge the battery before starting to use, No.2 in my snip is the pinhole for battery reset.
Acer Internal Battery Reset - Acer Community

HeatherL

brummyfan2 said:

Hi,
You could try a battery reset, switch off the laptop and disconnect from mains, follow the instructions in the video, leave the laptop to rest for a while, reconnect the AC adapter and fully charge the battery before starting to use, No.2 in my snip is the pinhole for battery reset.
Acer Internal Battery Reset - Acer Community

Thank you for the suggestion. I should have added that I did do this whole process with the power supply unplugged, and left it unplugged to rest overnight. I turned it on this morning and it is not fixed. Same issues as before

brummyfan2

Please wait for someone else to chime in.

billsey

Can you show us a picture of the screen you get to? It might the UEFI shell, which would point toward a drive issue. A power cycle while the system was writing to the drive can potentially muck things up.

HeatherL

Thanks for your help. Turns out it's a good ol' case of corrupted hard drive.

billsey

So, did you have a backup to restore or will you be reinstalling the OS from scratch? Is the drive itself bad, or only bad data on it?

HeatherL

The drive itself was bad. I was able to pull some data off by connecting it to a PC before it completely failed. I did luckily have a backup file, and bought a new hard drive so everything is up and running again. Thanks!