ACER ASPIRE 5 CONNECTION TO PIONEER DJ CONTROLLER ASPIRE E1-570

WINTER11
WINTER11 Member Posts: 1 New User
edited October 2023 in 2020 Archives
HI I HAVE JUST BOUGHT A BRAND NEW ASPIRE 5 TO REPLACE MY ASPIRE E1-570 AS ITS OLD.I USE MY LAPTOP TO DJ  AND MY NEW LAPTOP CONNECTS UPTO THE MY DDJ-1000 CONTROLLER BUT DOESNT RECOGNIZE IT AS MIDI DEVICE.IVE BEEN IN TOUCH WITH PIONEER DJ SUPPORT FOR LAST 2 WEEKS AND INSTALLED,UNISTALLED,UPDATED FIRMWARE,SOFTWARE  ETC ,SENT THEM VIDEOS.THEY CAME BACK WITH THIS RESPONSE.(Multiple users have similar issues on computers with 11th Core i5 / i7 CPUs.
The computer doesn't seem to correctly recognize the device as a MIDI device.
There seems to be a problem with the compatibility between the CPU and the pre-installed drivers.

One user with a Dell PC was advised by Dell's support site to update the Realtek driver and resolved the issue.

Another user downgraded the version of Windows because the driver provided by the PC manufacturer was not compatible with the latest Windows.

Your problem may also be improved with the above actions, but we recommend contacting the support of your PC manufacturer.
Please check if your Windows OS match the Audio Driver's compatibility.
If the Audio Driver is for older OS, you may have to downgrade to previous version such as 1903.)
IVE BEEN TRYIN TO GET IN TOUCH  WITH ACER SUPPORT LIVE CHAT BUT NOT RUNNING AT MOMENT.IM NOT A TECH PERSON AT ALL SO ANY HELP ON THIS WOULD BE MUCH APPRECIATED ,I ALSO TRIED TO GET A CHAT BOOKED IN AND IT WAS SAYIN MY LAPTOP WAS OUT OF WARRANTY BUT I BOUGHT IT LITERALLY 3 WEEKS AGO .

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    You must use the laptop's serial number id (SNID) AND the laptop must have been sold in the UK to get chatline assistance. It might help to reveal your full A5 model number as there are dozens of different A5 models with 11th gen intel CPUs. For example, A515-55g?? For starters, you might try to download and install iobit's DriverBooster freeware to see if it'll pick up any new drivers on line that may resolve the issue. Jack E/NJ

    Jack E/NJ