Laptop webcamera stops working after boot. Acer Nitro 5 (AN515-43)

Sreehari
Sreehari Member Posts: 8

Tinkerer

edited December 2020 in Nitro Gaming
I know this sounds familiar because I've seen quite a few threads explaining similar issues. However, what I could find regarding some common characterestics of this issue is that 

1. Most of the threads are recent. May be created after April 2020.
2. Some people get it worked for sometime after boot(like me) and then it stops working. which rules out the hardware connectivity problem that might be an option.

What are the things I've done so far....
1. Resetting camera app.
2. Checking for updated drivers for the camera and could not find. 
3. Updated all the possible drivers from acer's support including Chipset driver.
4. Uninstalling the existing driver and resrarting the PC. 
5. Adding registry entry in MediaFoundationPlatform

Interesting fact is that the camera does work for sometime if you shutdown the laptop and hold the powerbutton for 30seconds and then turn it on. But it doesn't after a restart. The error message says there are no cameras attached and camera driver events indicates that the driver have started at the time of booting. Surprisingly enough, the "working sometime" period can reach 15minutes after boot in rare cases(randomly). Yes, I know this is not a gaming related query or something really important at all. However, I am eager if anyone can figure out a solution because I think it is a glitch from acer's and windows' side(camera is not working in linux too... :) ). And NO, I am not going to take this to service centre because of the time delay it will cause me for this "rather I'd live with it" problem. Even  then if somebody visited SC for similar issues can share the experiance.

Device name : Acer Nitro 5 (AN515-43)

Answers

  • Coqui13
    Coqui13 ACE Posts: 2,215 Pathfinder
    Have you tested here: https://webcamtests.com/ remember to give and allow permission to access your cam to tested.

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