installing/Updating Windows stuck on white spinning dots.

Ervin4
Ervin4 Member Posts: 1 New User

Im trying to reinstall windows and keep my apps, I uses windows media creation to install on my pc extracted the ISO and ran it from there. chose to keep files and apps and does the loading and reboots.

but it got stuck on the working on updates at 0% for about 5 hours so I decided to shut it down.

(Im connected to the internet)

when I boot up it display no bootable drive. 

so on my other computer I tried to download the media creation tool again to get the .iso 

I tried to use both the windows tool and rufus.

changed bios settings to disable secure boot.

now it reads my usb now this what happens when I try to start my pc.

image 

and then goes black then this will display for about a secondimage

after that the acer logo will appear for about 1 minute.

 then it will get stuck on this white spinning dots.

image

I don't know what do after this part.

I don't have anything connected in my laptop except the charger and the flash drive.

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,486 Pathfinder
    On rufus, make sure that you use installation for UEFI. You can try to press f12 to choose boot device.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!