Acer aspire 7 a715-71g battery

YousefAhmed
YousefAhmed Member Posts: 12

Tinkerer

The laptop won't turn on on battery only turns on when the charger is plugged in and when it turns on with the charger plugged it says battery 75% plugged in but when I remove the charger it shuts down instantly 

Answers

  • Ingrid-Acer
    Ingrid-Acer Administrator Posts: 3,294 Community Administrator
    Hello YousefAhmed

    I am sorry to hear you are having this issues. I suggest you to try a battery reset: 

    1. Turn your computer off.
    2. Unplug the AC power adapter.
    3. Insert a small paperclip in the battery reset pinhole and hold the button down for 5 seconds.

    Here is a video that may help you. If issue persists I recommend contact your local support  for assistance.


    Best Regards, 
    Acer-Ingrid