Motherboard and dispay fault nitro 5 AN I5-54

Sachith95
Sachith95 Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hi, my nitro 5 laptop stopped detecting Hard Drive and in the display a white color patch showed up. I used the laptop only for four months. When I sent it to the service center they needed to replace motherboard,hard drive and the display. I am confused with what they are doing instead of replacing it with a new laptop. Please someone explain me what can I do in this situation. Here I have attached a photo showing white patch in the left bottom side of the display. This is very irritating when I use in dark room. Thank youThank you

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    What is the exact model? Example AN515-54-79YX. On the hard drive, can you access the bios? On the display, this is called BLEEDING OF LIGHT (not necessarily a problem).
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    What is the exact model? Example AN515-54-79YX. On the hard drive, can you access the bios? On the display, this is called BLEEDING OF LIGHT (not necessarily a problem).
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Sachith95
    Sachith95 Member Posts: 3 New User
    This is I5-54, is it normal to bleeding like this, that white color spot? I checked the bios, hdd is not detected in sata channels. Service center people gonna replace everything hdd motherboard and the display. I asked for a new one but they refused.
  • Can you send a photo of the bios information tab?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Sachith95
    Sachith95 Member Posts: 3 New User
    Sorry I don't have the laptop with me right now, I sent it to the dealer to claim the warranty.