My Acer Nitro 5 (Model: AN515-51-56U0) did not come with a SATA cable to install a 2nd drive

MG85
MG85 Member Posts: 2 New User
edited November 2023 in 2020 Archives
My laptop came with only a NVMe SSD installed, and I have recently purchased a Samsung 860 2.5 inch SATA SSD drive to expand storage.  However, when I went to install the 2.5 Inch SSD, I noticed that there was no SATA cable or HDD caddy included with my laptop.  After some research, I found that some of these laptops that were ordered from Amazon (which is where I got mine) erroneously did NOT include these parts.  Other people on the forums have been told to contact Acer for FREE replacement parts (https://community.acer.com/en/discussion/523151/acer-nitro-5-an515-51-56u0-sata-cable-not-provided), so I am coming here to find out if/where I can contact an Acer employee or technician that can provide these parts for me.  

I did attempt to request a kit via this link, however when I put in my serial number (starts with NHQ2RAA001) it tells me that it is for a different model of laptop.  I don't believe I should be forced to purchase replacement parts for a laptop that was supposed to have included these parts to begin with, especially when other people in my position (on these same forums) have been sent these parts for free.  Please let me know where I can submit my information to Acer to receive these parts that should have already been included with my laptop when I purchased it.