Acer Nitro 5 AN515-51-56U0 SATA cable not provided

It's been a couple of days now and I've calmed down, the "lower" model of the Nitro 5 has a HDD bay but no Sata cable to add a hard drive to the Computer. Getting past the literal cents they saved by crippling a “gamming” computer my question is what Cable do I need to purchase to fix the computer. I’ve opened up the back and the HDD slot is extremely slim and narrow connecting to the MoBo, a model number or link would be Very much appreciated! I’ve been trying to get it through customer support, however they can not help me online and give me numbers where they just hang up or don’t answer.

Tldr:

An ebay/amazon link to the correct Sata cable would be amazing!

Accepted answers

Manny-Acer_Retired

Hi all,

There is an official post on this matter we have created on the following link https://community.acer.com/en/discussion/533520/how-to-get-the-hdd-caddy-and-sata-cable-to-install-a-second-drive-in-my-predator-helios-300

Thanks,
Acer-Manny

All comments

laurent_14

Hello,

It's weird. As I can see, it should be shipped with the HDD cable and bracket.

Do you have the HDD bracket?
Could you check if your S/N starts with NHQ2RAA001...
In which country do you live?

ArmyAirAssault

Hello,

I do not have HHD bracket did not come in box or laptop, yes my S/N Matches that perfectly and continues of course, I live in America / USA. Thanks

laurent_14

In this case, did you read this Acer article?

https://us.answers.acer.com/app/answers/detail/a_id/49877#_ga=2.186245033.1637717421.1504386559-1449241643.1504386559

ArmyAirAssault

I've found that it says if not provided contact Acer support. That’s where I fall into the online they can not help me and give me phone numbers that no one picks up on or they hang up during the "validation" sequence.

laurent_14

Hello,

I'm going to contact an Acer technician. May be he will be able to help you.

Blayn-Acer

ArmyAirAssault,

Very sorry your specific model did not include the kit you needed for the upgrade. A very small number of this model did not include a kit, but I will be happy to send you one. Can you please send me a private message with your name, mailing address and serial number, so I can send you the kit?

DYLBYL1234

i have the same problem i love the laptop but that fact i cant add a hard drive to this laptop is crazy i have a bay with no caddy or cable just a empty hard drive bay and i literally already filled the ssd and am forced to use sd cards no joke

ArmyAirAssault

Acer Blayn,

Color me impressed! Thank you very much! Two days (one day really) and I have a box in my mail box with the Sata Cable! Thank you!!! Installed and we are in business!

Galaxypig

Acer-Blayn said:

ArmyAirAssault,

Very sorry your specific model did not include the kit you needed for the upgrade. A very small number of this model did not include a kit, but I will be happy to send you one. Can you please send me a private message with your name, mailing address and serial number, so I can send you the kit?

I am in the same category as the asker, and i need the drive connector. Also, if/when i get the connector, where on the motherboard would it connect?

EzeQ

Acer-Blayn said:

ArmyAirAssault,

Very sorry your specific model did not include the kit you needed for the upgrade. A very small number of this model did not include a kit, but I will be happy to send you one. Can you please send me a private message with your name, mailing address and serial number, so I can send you the kit?

Acer-Blayn, I have the exact same problem. Acer Nitro 5 AN515-51-56UO and came without carry disk nor the cable to connect a disk.
I cant find how to pm. Would you send me a personal message so that I can give you my details and solve the problem? Thanks.

EzeQ

Acer-Blayn, just sent you a pm with my details

Mr_Furry_Tail

I have exactly the same problem, but Acer-Blayn last activity in somewhere in 2014... ((
Who can help me?

Cajunese

I too did not get the drive cable or bracket. How can I go about getting a kit?

unknown

This content has been removed.

Manny-Acer_Retired

Hi all,

There is an official post on this matter we have created on the following link https://community.acer.com/en/discussion/533520/how-to-get-the-hdd-caddy-and-sata-cable-to-install-a-second-drive-in-my-predator-helios-300

Thanks,
Acer-Manny

Norcott

Still searching for a link for this kit I've read about when purchasing the Nitro AN515-51. The link Acer-Manny keeps giving is for Predator Helios. Which is useless.

patreek

I have the AN515-51 as well and it wont let me request the cable........ called support entered info and it just disconnects.

DVGaylin

Very disappointing. I too thought this post was for the Nitro 5. The links are no good. Please update with a link for the Nitro 5...

DVGaylin

Acer-Manny's link does not work for the Nitro 5. Is there a link for the Nitro 5?

nimblehuman

If any of you are still having a difficult time trying to get the necessary parts (in my case both the cable and the enclosure to add a 2.5" HDD to the empty space on the bottom of the laptop), give Acer's Live Chat a try. I explained my issue to the agent and should be receiving the enclosure and cable within 10 business days. Got nowhere with the phone people, they simply brushed me off as my son got the machine at Best Buy and not directly from them. The HDD Enclosure order form on the Web site declared my model "Invalid" and would not let me proceed. The agent I chatted with online was much more helpful, with her help I got this resolved in a matter of minutes. https://us.answers.acer.com/app/chat/chat_launch

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