acer one 10 had problem after attack with virus

StudyTech
StudyTech Member Posts: 1 New User
edited November 2023 in 2020 Archives
hello team 
my acer one 10 doesn't work , i can't enter to safe mode , can't reinstall or used acer care centre and lost my entering passwords ad login as administer .
only now i button alt+f10 can help me to enter and see some characteristic but without resolving ay things . some one can help?
should i redownload recovery win 10 
should used acer care centre after download it ? but the problem is i cant reach to driver c:
waitting for your help

Answers

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    It sounds like your easiest path forward is to just do a fresh install of Windows. You will lose all your data, but get the system back up. Make sure as you install to remove a old partitions so none of the bad stuff can hang around, and have the drivers from Acer's support site downloaded and ready in case the Windows install doesn't have one or more of them.
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