Extremely Slow Acer Nitro 5 ( AN515-42-R5ED )

HiddenPixels
HiddenPixels Member Posts: 1 New User
edited October 2023 in 2020 Archives
A few months ago, I purchased a Acer Nitro 5 (AN515-42-R5ED) as a gift for my sister. Well, almost 4 months went by working great, it all of a sudden became unbelievably slow. I have tried everything which I know to fix the problem, from limiting programs from starting on it, to factory resetting it. It works fine in any variation of safe mode but a regular boot up will take upwards of 15 minutes to fully boot, and it even takes at least 10 minutes to load up task manager from shortcut keys. 

There is plenty of storage space on the hard drive, it computer is detecting all components, and they're all updated, and I don't have any noticeable problems in safe mode. 

My question is what can I do to resolve this problem, such as tips and tricks, and any advise I can take to help. I'm trying to keep from spending more money. I'm already frustrated I'm having these problems with a new laptop and trying to avoid any other expenses. I hope that if I can't fix it, I can hopefully get a refund. 

If anyone is interested, here's the exact link of the laptop I purchased: 

Amazon.com: Acer Nitro 5 AN515-42-R5ED Gaming Laptop, AMD Ryzen 5 2500U, AMD Radeon RX 560X Graphics, 15.6" Full HD IPS Display, 8GB DDR4, 1TB HDD, Windows 10 Home & Protective Sleeve, Black: Computers & Accessories
https://www.amazon.com/dp/B07KGC7DYP/ref=cm_sw_r_apa_i_7EYcFbYAJGXVA )



p.s. I also don't know if I'm in the correct category of laptops.