Acer Nitro 5 laptop + Acer Nitro headset = headset microphone not working - FIXED

MatrixV01
MatrixV01 Member Posts: 1 New User
edited November 2023 in 2020 Archives
Looking through all the solutions in this forum alone this seems like a widespread issue. I tried various solutions and finally got my headset microphone by doing the following: 

TL;DR - definitely related to Realtek issues.
  1. Open Device Manager - Sound, video and game controllers > Realtek(R) Audio <-- right click Uninstall device. choose to delete software also. Restart Windows.
  2. Open Device Manager - click Action > Scan for hardware changes to reinstall Realtek and drivers.
  3. This allowed me to open Realtek Audio console for the first time. Previously it would time out with error "can not connect to RPC service. 
  4. Settings > Sound - Choose your output device to Realtek, Choose your input device to Realtek 
  5. Click Sound Control Panel - Set Playback and Recording devices to Realtek default for both default communication device and default device. 
  6. None of this worked until I rebooted. After reboot new device "Headphones (Realtek(R) Audio) showed up in Choose your output device and "Microphone (Realtek(R) Audio)" for Choose your input device in Settings > System > Sound