Spin SP515-51GN audio doesn't work after idling

smellss
smellss Member Posts: 2 New User
edited November 2023 in 2020 Archives
The audio seems to turn itself off after idling for a few seconds to a few minutes. To fix this problem, I have to keep on disabling/enabling the speaker or restart the audio driver. However, it reoccurs again after idling for a few minutes (e.g. pausing a video for minute and unpausing it, and now it won't play audio anymore).
I've already tried uninstalling/reinstalling the audio drivers from the product's page, a factory reset, and I even sent it in for repairs for it to come back the same (they only indicated that it passed a diagnostics and that there was a volume manager on the side).

Best Answer

  • smellss
    smellss Member Posts: 2 New User
    Answer ✓
    I didn't find any power options for the audio devices. HOWEVER, I did find a solution on another forum. For anyone else having this issue, I posted the solution that worked for me below:

    Credit: https://www.dell.com/community/Windows-10/Audio-Popping-Problem-with-RealTek-Driver/td-p/7411038

    Modified the power management settings for the 'RealTek Audio' via Windows registry (regedit.exe).  Its a good idea to record or backup the default values before making changes below. 

    a) Navigate to the class path for Audio settings (this is the parent path) 

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}

    b) Locate the specific class registry key for 'RealTek Audio' > In my case it was this 0011 (you can verify this by the 'DriverDesc' value = Realtek Audio)

    Path should now be  = Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\0011 (or whatever your class 00## is)

    c) Drill down into PowerSettings key and modify the following values:

    Current Path =  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\0011\PowerSettings

    IdlePowerState = ff ff ff ff

    PerformanceIdleTime = ff ff ff ff

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Bring up Properties on the various audio devices and make sure that any with power options aren't set to turn off to save energy...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • smellss
    smellss Member Posts: 2 New User
    Answer ✓
    I didn't find any power options for the audio devices. HOWEVER, I did find a solution on another forum. For anyone else having this issue, I posted the solution that worked for me below:

    Credit: https://www.dell.com/community/Windows-10/Audio-Popping-Problem-with-RealTek-Driver/td-p/7411038

    Modified the power management settings for the 'RealTek Audio' via Windows registry (regedit.exe).  Its a good idea to record or backup the default values before making changes below. 

    a) Navigate to the class path for Audio settings (this is the parent path) 

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}

    b) Locate the specific class registry key for 'RealTek Audio' > In my case it was this 0011 (you can verify this by the 'DriverDesc' value = Realtek Audio)

    Path should now be  = Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\0011 (or whatever your class 00## is)

    c) Drill down into PowerSettings key and modify the following values:

    Current Path =  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\0011\PowerSettings

    IdlePowerState = ff ff ff ff

    PerformanceIdleTime = ff ff ff ff

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