Touchscreen Drivers Acer Spin SP315

dkg224
dkg224 Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hello, on my acer spin the touchscreen was not working,  I looked and got this, under Device Manager -> Human Interface Devices -> HID- compliant touch screen, the message appears: "Currently, this hardware device is not connected to the computer. (Code 45). To fix this problem, reconnect this hardware device to the computer."  So I uninstalled the drivers now I can't find the drivers anywhere to re-install for the touch screen.  and now HID-compliant touch screen is no linger on the list in device manager.  How can i re-install the drivers for the touchscreen?

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    That type of message might be an indication the cable that runs between the digitizer and the motherboard has come loose or had internal wires crack. That can happen due to wear from opening and closing the notebook since each repositioning of the screen bends the wires. It could also be an indication that the digitizer has failed, but typically that only affects a portion of the screen. Which model of Spin do you have? Are you still in warranty?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • dkg224
    dkg224 Member Posts: 2 New User
    edited December 2020
    I have an Acer Spin SP315.  It is not in warranty anymore.  Im trying to find the drivers for the touchscreen again, because as i uninstalled the drivers and wanted to re-install them but now the device is no longer listed in device manager, so i can't find it to reinstall drivers for it.
    I Should have mentioned it was working fine until the latest windows update, then it had stopped working.
  • Its model is the SP315-51. If the problem occurred after updating windows, try to restore windows to a point earlier than the problem.
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