My Predator Helios 300 does not turn on and the charging light does not turn on either

Fefe_du_973
Fefe_du_973 Member Posts: 37 Enthusiast WiFi Icon
edited November 2023 in 2020 Archives
Hello this afternoon I was playing a game and suddenly the computer turned off I could not turn it on again the charge light was off also I would like to point out that it was plugged in and it was not on overheated. It is a Predator Helios 300 ph317 52-56 q9. It was purchased in 2018 and is still under warranty. So I don't want to take it apart. the after-sales service is unreachable the waiting files are interminable and it cuts right in the middle so I cannot contact any specialist. I also tried the battery reset technique to no avail. I wanted to know if there was a way to fix this problem. From what level of disassembly the warranty jumps should I prefer to repair it myself or send it to acer's repairer knowing that I absolutely need it. If the repair is not possible can I get a refund or can they send me another computer in the meantime. Thanks for your answers and have a nice day.